Returns & Exchanges
At RIDGID, we stand behind the quality of our professional-grade tools and equipment. If you are not completely satisfied with your purchase, you may return your items within 90 days for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack the tools in their original packaging, ensuring all accessories, manuals, and components are included to qualify for a full refund.
Attach the Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your box, ensuring any old shipping labels are covered.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy as our team processes your return within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing