Frequently Asked Questions
Everything you need to know about our professional-grade tools and services.
What is the Full Lifetime Warranty on RIDGID products?
RIDGID tools are warranted to be free of defects in workmanship and material. If your tool fails due to a manufacturing defect, we will repair or replace it free of charge.
How long does shipping take for heavy machinery?
Standard ground shipping typically takes 3-7 business days. For oversized items like drain cleaners or press tools, freight shipping may take 7-10 business days depending on your location.
Can I return a tool if it has been used?
We accept returns on most items within 30 days of purchase. However, the item must be in its original packaging and in sellable condition. Used items may be subject to a restocking fee or referred to a service center.
How do I find a local authorized service center?
You can locate the nearest authorized RIDGID service center by using our online Service Center Locator and entering your zip code to ensure professional repairs.
Do you offer international shipping for home contractors?
Currently, we ship directly to customers within the United States and Canada. For other international regions, please contact our global distribution partners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and specialized financing options for large equipment purchases.